How setting up an easy-to-use self service offering can help switching off email.
For many service delivery providers, switching off email is something they strive to do but rarely succeed with. From the outset of their TOPdesk implementation, East Kent Colleges Group (EKC Group) decided to take the plunge and offer their users a comprehensive, easy-to-use self-service offering instead of email.
Read our discussion with Martin Batchelor, IT Service Desk Manager, about the positive impact EKC Group has experienced with a self-service portal where everything is just three clicks away.
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