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"State of ESM"

An InformationWeek Report | Sponsored by TeamDynamix

As IT departments look to reduce resource drain, many are looking at vendor consolidation, and a move to no-code platforms.  Going from ITSM to ESM is a big part of this strategy, but many are challenged with their current platforms as they are code heavy and will only further increase reliance on IT.  For this reason, moving to a no-code ITSM/ESM platform with enterprise integration is a critical first step.

To better understand the scope and market adoption of ITSM to ESM, Information Week and TeamDynamix have conducted an in-depth study.  Use this report to form your strategy and to gain enterprise buy-in to start your ESM journey - without draining IT resources.

Key Findings & Considerations:

• 39% are challenged by IT team resource drains that have historically prevented ESM adoption (see how no-code will stop this)
• 35% are not able to accommodate the departmental requirements (due to lack of flexibility - look for the ability to create custom forms, fields, workflows & portals)
• 35% lack the administrative support for ongoing system management (further driving the need for no-code / low admin burden)
• 34% are lacking enterprise integration within their ITSM/ESM platform (enterprise integration is big factor for success)
• 49% are still managing a code heavy platform that prevents ESM adoption (no-code means that you can reduce admin strain)

Download this in-depth market study to help prepare your journey from ITSM to ESM - without draining your IT resources.

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