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"Info-Tech ITSM Vendor Rankings"

Does your ITSM software work? Many IT Service Desk leaders are tired of poor automation, lack of ticket triage, portals that do not work and more - use this report to see what is out there.

When was the last time you did an ITSM tech refresh?  If you are like most companies, it could be 10+ years.  Why do companies hesitate to migrate?  It is the simple fact that software migrations can be daunting.  Use this guide to get a view of the vendor landscape with a market quadrant & rankings. 

• Do you want a solution to help you follow the ITIL framework?
• Is ease of ESM expansion a key factor?
• Consider no-code to reduce IT team admin drain
• Do you to have integrated Project Portfolio Management?
• Are integrations important? 
• What do you want to automate?  How easy is it to build out?
• Is the portal easy to design and maintain?

Perhaps most of all - be sure to explore the services component; will the vendor be part of the implementation and training?  Will the vendor deliver these services or do they outsource services & support?  How easy will it be to get support and to be heard for future enhancements? 

Use this report to begin your ITSM refresh journey.

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