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"Smart Service Management"

The IT Service Desk is rapidly evolving thanks to low-cost, no-code platforms that can automate everything from password resets to onboarding employees. How will Smart Service Management put more time your day?

Becoming a Connected Enterprise: Supercharge traditional ITSM - deploy an enterprise solution with integration & automation

Going Beyond IT - Making ESM a Reality
For several years we’ve seen a migration away from simple IT Service Management (ITSM) toward Enterprise Service Management (ESM). More recently, this has evolved even further to something we’re calling Smart Service. With Smart Service the entire enterprise is connected and interacting in real-time; supercharged by
integration and workflow - from IT to HR, to Sales and Marketing, even Facilities.

Adopting Process Improvements
Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and enterprise needs. In order to deliver the best service, many are finding they need an ITSM platform that goes beyond the ITIL framework and looks more broadly across the entire enterprise.

Enterprise Integration & Automation
Connecting the Enterprise with an Integration & Automation layer will support digital transformation initiatives.  Organizations are embracing connectivity – integrating people, systems and process. Consider an integration layer or hub that connects ITSM/ESM with all your enterprise systems – with nodes for your Active Directory, ERP, CRM, Office365, Zoom, Workday, Salesforce, DocuSign and more.

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