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"State of ITSM in Manufacturing"

An InformationWeek Report | Sponsored by TeamDynamix

The rapid proliferation of mission-critical IoT systems on the factory floor and across the supply chain—along with increasing convergence of IT and operational technology (OT) networks—stand at the backbone of manufacturers’ plans to deploy transformative emerging technology.

The increased use of these technologies in manufacturing facilities makes it possible for factories to become more efficient and cost-effective, while also generating revenue growth through new products and business models. However, these trends also put increasing pressure on the shoulders of IT staff to properly service equipment and troubleshoot problems.

They also raise the stakes on speedy ITSM delivery, as IT systems become more intricately tied up in manufacturers’ core mission of keeping factory processes continuously running.  According to the InformationWeek survey, ITSM teams at manufacturing firms run relatively lean. More than half of manufacturers have fewer than 10 systems admins to support all of their IT systems/applications.

Download this report to understand the top pressures facing IT Service Management teams in manufacturing.

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