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"How XLAs, Proactive IT Make the Difference at LexisNexis"

Brought to you by Lakeside Software

When technology issues occur, it can put a frustrating halt to customer productivity, which is especially true for LexisNexis. They turned to Lakeside Software to help improve customer experiences through experience level agreements (XLAs) and proactive IT support approach. 

Download the case study to learn: 

• How LexisNexis approached its end-user experience challenge
• The solution that gave the company a better view
• Customer experience and business value results.

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