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"Smart Service Management"

Brought to you by TeamDynamix

For several years we’ve seen a migration away from simple IT Service Management (ITSM) toward Enterprise Service Management (ESM). More recently, this has evolved even further to something we’re calling Smart Service. With Smart Service the entire enterprise is connected and interacting in real-time; supercharged by integration and workflow - from IT to HR, to Sales and Marketing, and Facilities.

Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and enterprise needs. In order to deliver the best service, many are finding they need an ITSM platform that goes beyond the ITIL framework and looks more broadly across the entire enterprise. The modern, smart ITSM/ESM platforms offer the traditional support for ITIL; end-user self-service; and both change and asset management - as it always has. Yet they have evolved to now encompass true enterprise service for groups like HR, Marketing and Facilities. All on a codeless platform. Connecting the Enterprise with Integration and Automation platform.  Digital transformation initiatives take hold, organizations are embracing connectivity – integrating people, systems and process.

• Connects all your enterprise systems – with nodes for your Active Directory, ERP, CRM, Office365, Zoom, Workday, Salesforce, DocuSign and more
• Build out workflows and automation – all connected to your ESM platform (or running independently as needed)
• Supercharge your organization with integration and workflow to reach the next frontier

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