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"State of Accounting and Legal Services"

An InformationWeek Report | Sponsored by TeamDynamix

Accounting and legal services depend on high IT performance to keep their businesses profitable. When an endpoint is unusable, connectivity is shot, or a crucial application goes down, accounting and legal knowledge workers are unable to produce for the company. Billables stop, and tempers flare. Expectations are very high for ITSM maturity and service delivery within this vertical. Not only are ITSM teams in accounting and legal firms called to maintain impeccable SLAs, but they’re also charged with maintaining compliance-ready processes and best practices in security due to the sensitivity of financial and legal data handled by their organization. Nevertheless, data from InformationWeek’s State of ITSM in Accounting and Legal Services survey shows that the functional maturity of ITSM organizations in this vertical can vary. While firms in these industries are on average more mature than other industries, some still struggle with basic service delivery. And often, these firms rely on lean IT teams, which means they’re called to do more with fewer people.

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