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State of ITSM in Hospitality

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"State of ITSM in Hospitality"

An InformationWeek Report | Sponsored by TeamDynamix

The hospitality industry supports an increasingly digitized portfolio of businesses that span a range of specialties and can include everything from hotels, restaurants, and bars to theme parks, tourist attractions, and casinos.

Often, the largest organizations must support geographically and culturally dispersed properties and groups—all with their own technology set, typically with more than one of these business functions operating at each of the dispersed hospitality business locations.

Finally, much of the business is running on a 24/7 basis or, at the very least, during non-traditional business hours. To serve customers without interruption, hospitality organizations need to count on mature IT organizations that can support a highly variable business process infrastructure and a diverse set of applications that run all these lines of business. In this State of ITSM in Hospitality survey, InformationWeek explores how teams can leverage IT Service Management (ITSM) platforms and processes to go beyond simply keeping the lights on and actually improving the business.

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