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State of ITSM in Financial Services

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"State of ITSM in Financial Services"

An InformationWeek Report | Sponsored by TeamDynamix

Data from InformationWeek’s State of ITSM in Financial Services Report shows that there’s a wide range of maturity in how ITSM teams are dealing with the unique challenges of supporting technology stacks in today’s financial vertical. While application portfolios grow and tickets mount, ITSM teams remain fairly lean. But they’re not necessarily running efficiently, as they’re forced to cope with legacy ITSM platforms, a low level of automation, and inefficient project management capabilities.

Key Findings:

  • 40% of FS ITSM teams support 100 or more applications
  • 13% of these ITSM teams service 400 or more applications
  • 58% of FS firms manage more than 500 tickets per month
  • 40% of FS IT teams struggle with low ITSM maturity
  • 43% of FS IT Service Desks identify manual processing as top issue

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